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CompareForexBrokers

Contact CompareForexBrokers

Get in touch with the team behind the reviews. Melbourne-based, real humans, AU business hours.

Office: Flat 1/650 Inkerman Rd, Caulfield North VIC 3161. Phone: 0412 156 618 (24 hours, Monday to Friday AEST). The site is operated by The Trustee for Compare Forex Brokers Unit Trust (ABN 49909258897), Corporate Authorised Representative (No. 001274082) of Bardin Capital Pty Ltd (AFSL 247858).

How to reach us

This page is for reaching the CompareForexBrokers Australia team. Every message through the form lands in a shared inbox monitored by Justin Grossbard and David Levy during AU business hours, and we aim to acknowledge it within one business day.

If you are here to choose a broker rather than contact us, start with our guide to the best forex broker in Australia.

For urgent enquiries, the office line is 0412 156 618 and is staffed 24 hours a day, Monday to Friday (AEST), across the Sydney, London and New York sessions.

Legal notices, AFCA escalations and syndication enquiries are better handled through the form, so both sides have a written record from the start.

Contact form

Submissions land in the operations queue monitored by Justin and David during AU business hours. Required fields are marked in their labels.

We respond within one business day. Urgent matters: call 0412 156 618 (24 hours, Mon-Fri AEST).

What we do not do

A note on scope, because we get the same off-topic enquiries every week.

  • We do not provide trading advice. If you have a question about whether to take a specific position, what stop-loss to set, or whether your strategy is sound, we cannot help. CompareForexBrokers is a Corporate Authorised Representative authorised to provide general financial product information only. Trading questions should go to the broker you are using.
  • We do not run a managed fund or signal service. Justin trades his own account. He does not take on managed money. There is no signal subscription. Anyone offering you “Justin Grossbard signals” or “CompareForexBrokers managed accounts” is a scam. Report it to ASIC and to us via the form.
  • We cannot resolve disputes between you and a broker. If you have a complaint about how a broker has handled your account, the path is the broker’s internal complaints process first, then AFCA (free, retail-tier dispute resolution).
  • We cannot recover funds from offshore brokers. If you have signed up with a broker outside the ASIC perimeter and are now having trouble withdrawing funds, the recovery options are limited. ASIC has a warnings register and Moneysmart resources, both of which are good first stops.

Office address

The Trustee for Compare Forex Brokers Unit Trust Flat 1/650 Inkerman Rd Caulfield North VIC 3161 Australia

The office is in the inner south-east of Melbourne, about 10 km from the CBD. We do not have a public reception. Visits are by appointment only via the form above.

Phone

Office line: 0412 156 618 International format: +61 412 156 618

Hours: Monday to Friday, 24 hours (AEST). Closed Saturday and Sunday.

The line is monitored during AU business hours by the operations team. Calls outside of those hours go to voicemail. We return voicemail messages on the next business day.

Email

For most enquiries, the form on this page is the right channel. We don’t publish a direct email address on the site to keep the spam volume manageable. The form routes the message into the same inbox a direct email would, and we respond from a real person’s email address so you can reply to the thread.

For privacy enquiries (data subject access requests, deletion requests, rights under the Australian Privacy Act), use the form and select “Other” as the enquiry type, with “Privacy” in the subject line.

Social and press

For press and media enquiries, the form on this page is monitored daily and Justin responds personally. AU outlets can also reach him directly via LinkedIn for time-sensitive comments on broker news, ASIC announcements or RBA-driven market moves.

Complaints

If your message is a complaint about how we have behaved as a Corporate Authorised Representative, the dispute resolution path is:

  1. Internal first. Use the form, select “Complaint about how we have behaved”, and describe the issue. We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
  2. AFSL holder. If we cannot resolve the complaint, you may escalate to Bardin Capital Pty Ltd as the AFSL holder under whom we operate.
  3. AFCA. If unresolved internally within 30 days, you can escalate to the Australian Financial Complaints Authority on 1800 931 678. AFCA is free for retail clients.

The full disclaimer and dispute resolution detail is on the disclaimers page.

FAQs

How quickly do you respond to enquiries?
We aim to acknowledge every message via the contact form within one business day. For urgent matters, the office line is 0412 156 618, staffed 24 hours a day, Monday to Friday (AEST).
Can I get personal trading advice from CompareForexBrokers?
No. CompareForexBrokers is a Corporate Authorised Representative (No. 001274082) of Bardin Capital Pty Ltd (AFSL 247858), authorised to provide general product information only. We cannot give personal financial advice, so trading questions should go to your broker.
Is your Melbourne office open to visitors?
Yes, by appointment only. The office is at Flat 1/650 Inkerman Rd, Caulfield North VIC 3161. Use the contact form to arrange a visit.
How do I report an error in a review?
Use the contact form and select Correction or factual error on a review as the enquiry type. We aim to publish corrections within 72 hours of confirmation.
How do I make a complaint about CompareForexBrokers?
Use the contact form, select Complaint about how we have behaved, and describe it. We acknowledge within 5 business days and resolve within 30. If unresolved, escalate to Bardin Capital Pty Ltd (AFSL 247858), then AFCA on 1800 931 678.

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